Get in Touch With Us

This is the page to use if you want to contact the Non Gamstop Casinos team about something on thosemomentsofmine.co.uk. That could be a correction, a question about how we research non GamStop casinos, or a concern about a listing. It also explains what we can and cannot help with, because some problems are better handled elsewhere.

Who we are, and what we can help with

We are an independent information site. We publish research-based reviews and guides on casinos not on GamStop for readers in the UK. We do not run any casino, hold player accounts or handle money. That shapes what a message to us can achieve.

We can help with:

• Corrections – a bonus term, payment detail or licence statement that looks wrong or out of date.
• Questions about our content – for example how we describe wagering requirements, withdrawal limits or identity checks.
• Suggestions – topics you would like covered, or information you found hard to locate.
• Feedback on a listing – if your own research into a listed operator differs from what we have written, tell us what you found.
• Business or editorial enquiries – send a short introduction and what you have in mind.

How to send your message

Use the contact method shown in the site footer or on this page's contact form, if one is displayed. We do not publish a separate address here, so please use only the channels shown on thosemomentsofmine.co.uk. Be cautious of anyone contacting you in our name from a different address or social account.

To help us act quickly, include:

1. The page address or title you are writing about.
2. The exact statement you are querying.
3. What you believe is correct, and where you saw it, such as the casino's own terms page.
4. The date you checked, because bonus terms and payment options change often.

Please do not send passwords, full card numbers or identity documents. We never need them.

What happens next

A member of the editorial team reads each message. We cannot promise a reply time, but we aim to answer genuine queries. Where you have flagged a factual error, we check it against the operator's published terms or the relevant regulator's information. If it is confirmed, we amend the page and update its review date.

Some things stay unresolved. Casinos can change terms without notice, and advertised offers are the operator's claims rather than something we have verified through use. When that applies, we say so on the page instead of guessing.

Problems with a casino account: contact the casino first

We cannot reopen a blocked account, release a delayed withdrawal or settle a dispute. If you have a problem with an operator, this is the usual route:

1. Contact the casino's customer support and keep a record of dates, messages and any reference numbers.
2. Use the casino's formal complaints procedure if support does not resolve it. Check its terms for the process and time limits.
3. If the operator holds a licence, look up the licensing body named in its terms to see whether it accepts complaints from players.

It is worth knowing that a casino which accepts British players is not necessarily licensed by the UK Gambling Commission. Sites outside that system generally sit beyond its complaints process and outside GAMSTOP. That can limit your options if something goes wrong. Our guide to trusted non GamStop casinos in the UK explains the trade-offs in more detail.

If gambling is causing you harm

If gambling is affecting your finances, mood or relationships, you do not need to write to us first. GamCare runs a free, confidential National Gambling Helpline and online chat. Please check its website for current contact details. You can also register with GAMSTOP to exclude yourself from UK-licensed gambling sites, and use gambling blocking software on your devices. Most operators also offer deposit limits, loss limits and self-exclusion in account settings.

Gambling should never be treated as income or a way to solve debts. You must be 18 or over to gamble.

Commercial relationships and editorial independence

Non Gamstop Casinos may earn a commission if you sign up with an operator through links on the site. Commission does not buy a place in our rankings or change what we say about an operator's drawbacks. If you think a page reads as promotional or leaves out a limitation, please tell us. We treat that as a correction request like any other.

Before you write: quick checks

• Check the casino's current terms. Bonus wagering, expiry dates, maximum bets and cashout limits are updated often.
• Check the date on our page. We verify details at a point in time, and the most recent check for this site was 30 September 2026.
• Consider whether your question is about your own account. If so, the casino is the right first contact.

Thank you for helping us keep the information accurate and useful.